My Firefox poster (shipped!)
Added on March 18th, 2005: I finally received my Firefox poster.
Two updates have been posted to this entry so far. Read about the forum post, and the shipment notification!
This entry is reminiscent of the 24 hours of downtime post, however please take into account that I do not put the Mozilla Foundation into the same category as my Internet Service Provider.
I’ll take one
When the Mozilla Team had completed Firefox 1.0 it was a joyous time for many Internet geeks, myself included. When I saw that they had put together a Firefox 1.0 launch celebration poster, I said “I’ll take one”. So on December 16th 2004 at 7:59AM (I’m guess that is PST because I am never awake at that time), I ordered my Firefox 1.0 poster. Moments later, after checking out of a very well built online store, I was greeted with the following E-mail message:
Thank you for ordering from the Mozilla Store. If you have any questions about your order, please feel free to contact us at: service@mozillastore.com
Order: #57638
Placed On: 7:59 AM Thursday December 16, 2004
Payment Type: Paypal (pending payment)Billing Address
Colin Devroe
cdevroe(at)theubergeeks.net
xxxxxxxShipping Address
Ship to Billing Address
Order Items
NY Times Firefox Poster - Single Poster
$6.95 x 1 = $6.95Subtotal: $6.95
Shipping: $4.00
Total: $10.95
Fantastic! So I expected to get my order in relative short order. I was wrong. Having read online that the posters were delayed due to mistakes on the poster (spelling mostly), and because of the volume ordered, I expected delays.
After about 1 month, I decided to email the Mozilla Store team and ask them what was going on with my Firefox 1.0 poster. On January 9th 2005 I sent them this message:
Order: #57638
Placed On: 7:59 AM Thursday December 16, 2004I was wondering if you could tell me when this order will ship?
Many thanks,
Colin D. Devroe
To my surprise, the next day I was greeted with a response to my support email which read:
Hello,
Your order has not been shipped because we are out of stock on the posters, and are also having a corrective reprint on the new ones. We anticipate them to be ready on or before the week of the 17th.
Regards,
Mozilla Store Customer Service
Sweet! I would only have to wait another week to receive my Firefox 1.0 poster. In fact, the Mozilla store still reads that this poster will ship January 17th on the poster’s product page. Almost 1 month later to-the-day, February 8th 2005, I recieved the following via E-mail:
Dear Colin,
We’re sorry for the continued delays, and we sincerely appreciate your patience, but we are still finding and fixing errors in the New York Times poster. It’s taking longer than we expected to ensure all names are present and correctly spelled. The project was simply far larger than anyone expected. We will update everyone again as soon as we have a better idea as to the date we’ll actually be able to ship the posters. Again, thanks for your patience.
Thanks,
Mozilla Store
It has been ten days since I received this E-mail, and so I am left to think that someone on the Mozilla Team has definitely dropped the ball on this project somehow.
I’m not upset, don’t get me wrong. I think that the people involved with Mozilla are providing a great service, and put out some great work on a regular basis. I’m just wondering how many countless thousands of people are in the same boat I am.
Novelty
As you can guess, the very second that Firefox 1.1 is released, the novelty of having a Firefox 1.0 poster will lessen to a degree. I’m wondering if I will have my poster before the novelty is gone for good.
Update February 22nd 2005
Since there has been no response from the Mozilla Foundation yet, I have decided to post my issue on their forum directing them to this site and Business Logs. I am hoping that the post simply brings their attention to the matter(s).
It would appear that the poster is not the only product that the Mozilla Foundation has failed to ship on time, or at all. My good friend Zach Hale had ordered a Firefox Tshirt that he payed for, and never received.
Mozilla, perhaps you should close the store?
February 22nd 2005 at 3:00pm or so
Just received an email from the Mozilla Store, which read:
The order you placed at 7:59 AM Thursday, December 16, 2004 has been shipped.
Thank you for ordering from the Mozilla Store. If you have any questions about your order, please feel free to contact us at: service@mozillastore.com
Order: #57638
Shipped on 12:07 PM Tuesday, February 22, 2005.
Shipped To:
Colin Devroe
cdevroe(at)theubergeeks.netItems Shipped:
NY Times Firefox Poster - Single Poster
$6.95 x 1 = $6.95
I’ve been waiting for this email for 2 months and 7 days. Funny that I should get it only 6 days after I posted this entry. Either way, my main concern is that this is a trend, and not an appeasement. Zach IMed me and said that his Tshirt has shipped too. I hope everyone that had an order back logged with the Mozilla Store has received their shipment notifications as well.
Have you received a notification? Have you not? Leave a comment here, and hopefully the Mozilla Store team will see it, and get your order shipped.
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